Refund Policy
- Plans are monthly and you can cancel any time - you keep access until the end of the paid month, and you won't be charged again.
- We don't refund partial months or unused numbers, except where explained below.
- Charged by mistake? Tell us and we'll fix it.
1. Monthly plans
Airbreed plans are billed monthly in advance and renew automatically. You can cancel at any time in Settings > Billing; the cancellation takes effect at the end of the current billing period and you keep full access until then. Because the numbers in your plan are available from the first day of each period, we don't refund partial months or unused numbers.
2. Free trials
Free trials cost nothing and are never charged automatically - you only pay if you choose a plan.
3. Extras
Extra numbers or a higher daily ceiling are added at your request. An extra for one billing period is charged once; an extra that renews monthly is billed with your plan until it is removed. If an extra is cancelled, it either stays active until the end of the period you paid for, or - where we agree to remove it immediately - we refund the unused part of that period to your card.
4. When we refund
- Billing mistakes: duplicate charges or charges after a cancellation that took effect will be refunded in full.
- If we end the Service for reasons other than a breach of our Terms, we refund prepaid fees for the unused part of the period.
- Other cases are at our discretion - if something went wrong, contact us and we'll look at it fairly.
5. How refunds are paid
Refunds go back to the card used for the payment and usually appear within 5-10 business days, depending on your bank. You'll get an email from Airbreed when a refund is issued, and it appears in Settings > Billing.
6. Contact
Questions about a charge? Email support@airbreed.com with your workspace name and we'll help.